-
I can only hear sound on one headset, why?
Some new systems are running with latest Intel processing technology.
In these specific cases, when you connect two Bluetooth headsets you might observe the second headset will have two different output devices in Windows device list, one from Intel and one from Microsoft driver, as you can see on the image below:
If you are in that case, you will have to select the one from Microsoft (with no "hardware acceleration" option). To do so, open the device properties and check:
-
I can’t hear any sound on my system after using Sound Sharing
As we are using our Virtual Audio Device to mirror the audio on your two selected devices, this one is selected when Sound Sharing is used.
-
There is latency on my headphones when I am using Sound Sharing
As latency depends on multiple factors like hardware, signal quality, etc. we cannot ensure a zero latency experience. However, latency should be low enough to enjoy a movie or a video game on both headphones without any issue.
-
Which headphone is compatible with Sound Sharing Plus ?
Sound Sharing Plus feature has been developed and optimized for headphones only. You can connect either Bluetooth, USB and Jack headphones. As latency is mainly due to hardware, using Sound Sharing Plus on speakers might lead to a bad audio experience.