[UPDATED] How to recover Nahimic with one-click!

After a Windows update or an unexpected malfunction, Nahimic might fail to initialize properly and the following message could appear "Nahimic has failed to initialize". 

If you're experiencing any problem with Nahimic, you can try to recover Nahimic full functionality by using the attached Nahimic automatic restore tool.

You simply has to download and launch the tool with one click and it will process to detect your hardware, check your system updates, clean and install everything needed to get Nahimic working again. 

It is as simple as that! In case you're still experiencing any problem do not hesitate to contact us directly by submitting a new ticket. We'll be pleased to help you. 

76 réponses

C

ASRock B550M Phantom Gaming 4 Motherboard

I downloaded the Realtek and Nahimic audio driver from the download section of my motherboard, installed it, opened the Nahimic application, it asks to install a critical driver update and leads to this Nahimic knowledge base site with a request to download GenericNahimicRestoreTool_v1.0.1.exe, downloaded it, opened it, pressed the install button and it says "Installation failed", pressed "Save Logs", opened the logs and at the end it says "The audio devices are not detected, or your PC might not be Nahimic platform product.
Please restart your system and run the tool again." I tried the advice from here from the messages below, read Reddit, did not help.

DZ

Hi Cowboy,You can try to download the latest APO3 for ASRock MB-series :https://drive.google.com/file/d/1nXEV7jv3rwbgauJgpQUtuW5aAW4Ck6Y4/view?usp=sharing

C

@ I downloaded it, did everything according to the instructions in the archive, nothing has changed.

H

"The audio devices are not detected, or your PC might not be Nahimic platform product."

This message indicates that either your device's codec hardware ID is mismatched with any of Nahimic products or there was something wrong happened on the codec device. You can check the "Device Manager" and find the Realtek audio device to see if it is working as expected.

If the problem persists while Realtek codec is working correctly, please "Submit a Request" (upper right of this page) attaching the logs to us for further analysis. Thank you.

E

Contact Asrock support and ask them to release new Realtek audio drivers and new Nahimic APO driver packages for your B550m phantom gaming 4 board.  Asrock's Nahimic utility download packs & audio drivers are about several months outdated.

try the following Realtek audio driver versions from Asrock: 6.0.9757.1 or 6.0.9780.1.