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Attempted to upgrade to 2.5.24, result is 2.5.18 and 2.5.24 both partially installed

Motherboard is the MSI z370 Gaming Pro Carbon.  It shipped with drivers including Nahimic 2 2.5.18.  This was working with all features functioning until Windows 10 Creators Update was applied.  Then, the audio tracker function stopped working.  I then downloaded 2.5.24 from your website.  Running that installer failed part way through with an error stating it could not locate Nahimic2ChecDevicesSetup.msi (I think).  Rebooted the computer and have a funky state.  Windows believes both Nahimic 2.5.18 and 2.5.24 are installed.  Looking in the file structure, I cannot find any Nahimic folders or files.  Trying to run uninstall causes the Nahimic 2+ dialogue to come up, but it just reads "Acquiring" and stays there until I close it.  

Running the original Nahimic 2.5.18 installer from MSI fails with error "downgrade not supported".  Hitting Uninstall on the Windows for 2.5.18 I receive the error message "Windows cannot find 'C:\ProgramData\Pacakge\Cache\{2...1}\Nahimic2_setup.exe'. Make sure you typed the name correctly

Recommendations? 

1 reply

Hi again Paul, 

The problem comes with a big Windows update. It broke links between us and several locations.

They release a software to fix their issue: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Keep me in touch