Nahimic Installation failed - Device not supported

Hello, I wanted to install Nahimic (2.3.4), but after I started the Nahimic Setup, it tells me that my device isn't supported  ( even with the Real Tek Driver Update).

On the website it says:

>>> Compatible with Windows 7 / 8.1 / 10 on MSI Gaming Series

I have Win 10 and a MSI Gaming Pro Mainboard.

My friend owns a MSI Gaming Pro Carbon and it works fine for him.

Any ideas? Thanks alot

6 replies


Hi Nahimic team, 

I have the same issue as above: "installation could not proceed: this machine is not compatible with our audio software".

I have an Acer Predator G6-710 Desktop.

Thank you for your feedback.

hi , did you manage to sort this problem as I have same issue ??

I had the same problem, but it turned out that the my Ryzen 5 1600x had a defect so when it died 2 weeks after, i changed to a Ryzen 5 2600x and its working now

No way !! I just need a solution because I brought all my parts band new.


Nahimic never supported any Acer Predator computer because Acer has no partnership with Nahimic.  And the G6-710 desktop PC comes pre-installed with Creative SoundBlaster X-FI MB5 audio software as noted in the specs from Acer web site:


you must use SoundBlaster X-FI MB5 on Acer G6-710 instead of Nahimic audio.


It was a brand new CPU but it was just a bad chip. if u can, try with another CPU and if it works then send it to get a replacement

Hello? I'm looking for your feedback too .... since 1 month


@Kyrilo So did you find something causing this problem?

HI Kyrillo

I'm also faced same problem where I'm using MSI B150A Gaming Pro. Currently I'm using Realtek Audio with windows 10 64bit.


Hey Kyrillo,

I have the: Z170A MSI Gaming Pro 


Hello Faki,

Can you tell me your motherboard model please? We are not supporting the H110 Gaming in the gamin series

I'm looking for your feedback :)

Hi, i just got MSI B350 Gaming Pro Carbon, and i can't get the audio to work

Tried downloading from different sources but every time it says that i dont have a compatible machine